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Terms and Conditions

Effective date: 30 October 2026 · Last updated: 30 October 2026

These Terms and Conditions ("Terms") govern your access to and use of the Bondty mobile application, the Bondty Partner mobile application, this website and all related services (together, the "Platform"). The Platform is owned and operated by Deific Digital, having its registered office at 8th Floor, STPI, A1/4 UPSIDA Building, Lakhanpur, Kanpur, Uttar Pradesh 208024, India ("Bondty", "we", "us" or "our"). By creating an account or using the Platform, you agree to these Terms, our Privacy Policy and our Refund and Cancellation Policy. If you do not agree, please do not use the Platform.

1. About the service

Bondty is an online conversation platform. It connects users ("Users") with independent Listeners and Experts ("Partners") for paid, time-based conversations over text chat, voice call, video call and live audio or video rooms. Bondty acts only as an intermediary that provides the technology to connect Users and Partners. Partners are independent individuals and are not employees, agents or representatives of Bondty.

Bondty is meant for supportive conversation, being heard without judgement, and general guidance. It is not a dating, matchmaking, adult-content, gambling, lending or employment service.

2. Not professional advice and not an emergency service

Listeners are not doctors, psychiatrists, psychologists, therapists or counsellors, and they do not diagnose, treat or prescribe. Experts share general views in their field (for example, careers or studies), and what they say is their personal opinion. Nothing on the Platform replaces advice from a licensed medical, mental-health, legal, tax or financial professional. You are responsible for any decision you make based on a conversation on the Platform.

Bondty is not an emergency service. If you or someone else is in danger or thinking about self-harm, call 112 or go to the nearest hospital. For free mental-health support in India, call Tele-MANAS on 14416 or 1-800-891-4416.

3. Eligibility

  • You must be at least 18 years old and legally able to enter into a binding contract under Indian law.
  • You must not have been previously suspended or banned from the Platform.
  • You may hold only one account, registered with your own mobile number. Fake accounts and accounts created using another person's identity are not allowed.

4. Your account

You log in using your mobile number and a one-time password (OTP). Do not share your OTP with anyone. You are responsible for all activity on your account. If you believe someone else has access to your account, contact us immediately at hello@deificdigital.com.

5. Wallet, coins and pricing

  • All paid services on the Platform are paid for with coins held in your in-app wallet. 1 coin = ₹1 (one Indian Rupee).
  • You buy coins by recharging your wallet. Payments are processed by our payment partner, Razorpay, using UPI, debit or credit cards, netbanking or wallets. We do not store your card or bank details.
  • Each Partner's rate is shown in coins per minute before you start a session. Billing begins only when the conversation starts and is calculated per minute; a partial minute is billed as a full minute.
  • A session can only last as long as your wallet balance allows. When your balance runs out, the session ends automatically. You will not be charged if a Partner does not accept your request or the conversation does not start.
  • Recharge offers may include bonus coins. Bonus coins have no cash value and are used before or after purchased coins as shown in the app.
  • Coins can only be used on the Platform. They cannot be transferred to another account, sold, exchanged for cash or withdrawn to a bank, and they do not earn interest.
  • All prices are in Indian Rupees and include applicable taxes unless stated otherwise. See our Pricing page for details.

6. Gifts

During a session or in a live room, you may choose to send a virtual gift to a Partner using your coins. Gifts are entirely voluntary. A gift is a token of appreciation only; it is not a lottery, prize scheme or investment and gives you no financial right. Partners must not ask for, pressure you into, or promise anything in return for a gift. Once sent, a gift cannot be cancelled or refunded, including gifts sent by mistake.

7. Rules of conduct

When using the Platform, you must not:

  • request, send or engage in sexual, obscene or nude content of any kind;
  • abuse, threaten, harass, stalk, insult or discriminate against anyone on the basis of religion, caste, gender, region or any other ground;
  • ask for or share phone numbers, UPI IDs, addresses, social media handles or other contact details, or make or ask for any payment outside the Platform;
  • cheat, defraud or ask for money, or promote investments, loans or lotteries;
  • promote drugs, weapons, gambling or anything illegal;
  • record, screenshot or share any conversation without the other person's consent;
  • impersonate anyone, tamper with or hack the Platform, or use bots or automated tools;
  • engage in any inappropriate conduct involving a minor, or do anything that breaks Indian law.

For safety, the Platform may automatically hide phone numbers, links and similar information typed in chat.

8. Reporting, moderation and recordkeeping

If a conversation or Partner seems inappropriate, use the Report option in the app. We review reports and may issue a warning, restrict features, withhold earnings, or suspend or close the account involved. False or malicious reports are themselves a breach of these Terms. To keep the Platform safe, prevent fraud and comply with law, our team may review session records (time, duration and chat messages) in reported or suspicious cases. We do not record voice or video calls.

9. Terms for Partners

If you join as a Listener or Expert through the Bondty Partner app, these additional terms apply:

  • You must submit accurate profile information and a valid government ID for verification. Your profile goes live only after our team approves it, which usually takes 24–48 hours. We may ask for additional KYC information at any time.
  • You are an independent service provider and decide when to go online and how much time to give. Nothing in these Terms creates an employment, agency or partnership relationship, or guarantees any earnings.
  • You set your own per-minute rates within the limits shown in the app. Bondty deducts a platform commission from each session and gift; the commission percentage is shown in the app and may change from time to time with effect on future sessions.
  • Your earnings are credited to your Partner wallet. You can withdraw them to your verified bank account or UPI ID. Withdrawal amounts are held when requested and usually reach your account within 2–3 working days.
  • You must not claim qualifications you do not hold, give medical, mental-health, legal or financial advice without a valid licence, stay online without being available, or prolong sessions to increase billing.
  • Everything a User shares with you is confidential. You must not save, copy, share or use it for any purpose.
  • If a User talks about harming themselves or others, ask them to call 112 or Tele-MANAS (14416) and report the session to us. If you suspect a User is under 18, end the session and report it immediately.
  • You are responsible for taxes on your earnings, including income tax and GST where applicable. Bondty will deduct TDS where required by law.
  • Earnings from fraud, breach of these Terms, chargebacks or refunded transactions may be reversed or withheld.

10. Suspension and termination

You may stop using the Platform and request account deletion at any time from the app or by writing to hello@deificdigital.com. We may suspend or terminate your account, with or without notice, if you breach these Terms, act fraudulently, receive serious complaints or if required by law. Any remaining wallet balance will be handled under our Refund and Cancellation Policy and may be withheld in cases of fraud or serious breach while we investigate.

11. Intellectual property

The Bondty name, logo, design, software, gift animations and all other content on the Platform belong to Bondty or its licensors. You may not copy, modify or use them commercially without our written permission. By uploading a profile photo or text, you give Bondty a licence to display and use it to operate the Platform.

12. Disclaimer

The Platform is provided on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted or error-free, that calls will always connect clearly, or that a Partner will always be available. We do not endorse or guarantee any Partner's views, advice or results. Profile information such as experience and topics is provided by Partners, and ratings come from User feedback.

13. Limitation of liability

To the maximum extent permitted by law, Bondty is not liable for any indirect, incidental or consequential loss, or for any emotional, financial or other harm arising from a Partner's advice or conduct, or from the acts of any third party. In any case, Bondty's total liability to you will not exceed the amount you paid to Bondty in the three (3) months before the claim arose.

14. Indemnity

You agree to compensate Bondty for any loss, claim or expense (including reasonable legal fees) that arises from your breach of these Terms, your violation of any law, or your violation of the rights of another person. This obligation continues after your account is closed.

15. Third-party services

We use trusted third parties to run the Platform, including Firebase (Google) for login and OTP, Razorpay for payments and Agora for voice and video calls. Your use of their services may also be governed by their terms.

16. Changes to these Terms

We may update these Terms from time to time. For significant changes, we will notify you in the app and may ask for your consent again. If you keep using the Platform after changes take effect, you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of India. Subject to applicable law, the courts at Kanpur Nagar, India will have exclusive jurisdiction over any dispute arising from these Terms or the Platform.