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Legal

Refund and Cancellation Policy

Effective date: 30 October 2026

This policy explains when you can cancel a purchase or session on Bondty and how refunds work. All payments are made in Indian Rupees through Razorpay.

1. Cancelling a session

  • You can cancel a chat or call request any time before the Partner accepts it. You are not charged.
  • If the Partner rejects or does not respond to your request, you are not charged.
  • You can end an ongoing session at any time. You are charged only for the minutes already used (a partial minute counts as a full minute).

2. Failed or duplicate payments

If money is debited from your account but coins are not added to your wallet, or you are charged twice for the same recharge, the amount will be refunded to your original payment method. Most such refunds are reversed automatically within 5–7 working days. If you do not receive it, contact hello@deificdigital.com with your transaction ID.

3. Refund of unused wallet balance

  • You can request a refund of unused purchased coins within 7 days of the recharge by writing to hello@deificdigital.com from your registered mobile number or through Help and Support in the app.
  • Bonus and promotional coins have no cash value and are not refundable.
  • Approved refunds are processed to the original payment method within 5–7 working days of approval. Bank processing times may vary.

4. Non-refundable items

  • Coins already spent on completed session minutes.
  • Virtual gifts once sent, including gifts sent by mistake.
  • Entry charges for live-room minutes already used.

5. Service issues

If a session was charged but did not take place properly, for example the call failed to connect or dropped because of a technical fault on our side, report it from the app within 48 hours. Our team will review the session record within 24 hours and credit the affected coins back to your wallet where the complaint is valid.

6. Account closure

If you delete your account, unused purchased coins can be refunded under section 3 if requested within the 7-day window. If an account is closed for fraud or a serious breach of our Terms, the balance may be withheld while we investigate.

7. Contact

For any refund or cancellation question, email hello@deificdigital.com or call (+91) 8750200899, Monday to Saturday, 10 am to 7 pm IST.